Public Counseling Offers
Emergency
Telefonseelsorge
Independent counseling center in Germany that is available to you 24 hours a day, 365 days a year, by phone and chat. You can be sure that your worries and problems will be treated discreetly and confidentially. All counsellors of the TelefonSeelsorge are trained in suicide prevention and are bound to secrecy. Chats and emails also remain anonymous.
Phone at: 0800 111 0 111, 0800 111 0 222 or 116 123
Mail & chat: online.telefonseelsorge.de
Independent counseling center in Germany that is available to you 24 hours a day, 365 days a year, by phone and chat. You can be sure that your worries and problems will be treated discreetly and confidentially. All counsellors of the TelefonSeelsorge are trained in suicide prevention and are bound to secrecy. Chats and emails also remain anonymous.
Phone at: 0800 111 0 111, 0800 111 0 222 or 116 123
Mail & chat: online.telefonseelsorge.de
Further Counseling Offers
General
Samaritans Helpline
Office hours: 24 hours a day, 365 days a year
Phone: 116 123
E-Mail: jo@samaritans.org
Website: www.samaritans.org
Office hours: 24 hours a day, 365 days a year
Phone: 116 123
E-Mail: jo@samaritans.org
Website: www.samaritans.org
Violence
Violence Against Women helpline
Consultation hours: 365 days a year, available free of charge around the clock
Telephone: 08000 116 016
Website: www.hilfetelefon.de
Consultation hours: 365 days a year, available free of charge around the clock
Telephone: 08000 116 016
Website: www.hilfetelefon.de
Care
Care by relatives
Free help and advice for (future) caring relatives
Telephone: 07195 982 99 99
Free help and advice for (future) caring relatives
Telephone: 07195 982 99 99
Center for Quality in Care Foundation
Free advice on care
Telephone: 030 275 93 95-0
E-mail: info@zqp.de
Free advice on care
Telephone: 030 275 93 95-0
E-mail: info@zqp.de
Citizens' hotline of the Federal Ministry of Health
Here, you'll find information and advice on long-term care insurance, facilities, and questions about the healthcare system
Availability: Mon-Thu 8:00 a.m. - 6:00 p.m. and Fri 8:00 a.m. - 12:00 p.m.
Phone: 030 340 60 66-02
Website: https://www.bundesgesundheitsministerium.de/en/index.html
Here, you'll find information and advice on long-term care insurance, facilities, and questions about the healthcare system
Availability: Mon-Thu 8:00 a.m. - 6:00 p.m. and Fri 8:00 a.m. - 12:00 p.m.
Phone: 030 340 60 66-02
Website: https://www.bundesgesundheitsministerium.de/en/index.html
Federal Interest Group for the Elderly and People in Need of Care
Fee-based counseling on legal, financial, and general problems related to nursing homes, assisted living, and outpatient care
Availability: Mon-Thu 09:00 a.m - 12:00 a.m. and Mon-Wed 1:30 p.m. - 3:00 p.m.
Telephone: 0228 90 90 48 44
Fee-based counseling on legal, financial, and general problems related to nursing homes, assisted living, and outpatient care
Availability: Mon-Thu 09:00 a.m - 12:00 a.m. and Mon-Wed 1:30 p.m. - 3:00 p.m.
Telephone: 0228 90 90 48 44
Independent Patient Counseling Germany
Hotline provides advice on all aspects of care
Availability: Mon-Fri 8:00 a.m. - 8:00 p.m. and Sat 8:00 a.m - 4:00 p.m.
Telephone: 0800-0117722
Hotline provides advice on all aspects of care
Availability: Mon-Fri 8:00 a.m. - 8:00 p.m. and Sat 8:00 a.m - 4:00 p.m.
Telephone: 0800-0117722
Promedica
Free consultation and information services
Availability: 24 hours a day, 7 days a week
Phone: 0800 - 811 188 172
Free consultation and information services
Availability: 24 hours a day, 7 days a week
Phone: 0800 - 811 188 172
Illness
Cinderella
Email, phone, and face-to-face counseling on the subject of eating disorders.
Website: https://www.cinderella-beratung.de/angebote/counselling-in-english
German Alzheimer Society
Here you get nationwide help and advice from trained counselors for people with dementia as well as relatives and outsiders.
Availability: Mon-Thu 9:00 a.m - 6:00 p.m. and Fri 9:00 a.m. - 3:00 p.m.
Telephone: 030 259 37 95 14
German Expert Group Dementia Care
Telephone: 03221 105 69 79
E-mail: info@demenz-ded.de
iFightDepression
Information, education, and counseling site with support services on depression - both for those affected and for their relatives.
Website: https://ifightdepression.com/en/
Info telephone of the European Alliance Against Depression
A charge-free phone number for questions about the disease depression and nearby contact points.
Accessibility: Mon., Tues. and Thurs. 1:00 to 5:00 p.m. & Wed. and Fri. 8:30 a.m. to 12:30 p.m.
Telephone: +49 (0)800 33 44 533
The Federal Association of Families of People with Mental Illness (BApK)
Support services for relatives of people with depression and mental illness, including a search function for self-help groups and telephone counseling.
Accessibility SeeleFon: Mon. to Thurs. 10:00 a.m. to 12:00 p.m. & 2:00 p.m. to 8:00 p.m., and Fri. 10:00 a.m. to 12:00 p.m. & 2:00 to 6:00 p.m.
SeeleFon - self-help counseling on mental illness: +49 (0)228 7100 24 24
E-Mail: seelefon@psychiatrie.de
Website: https://www.bapk.de/en/offers.html
Waage e.V.
The specialist center for eating disorders in Hamburg offers education, information, and (online) counseling services on eating disorders for those affected and their relatives.
Accessibility: Monday 09:30 a.m. to 11:00 a.m. and 15:00 p.m. to 17:00 p.m., Thursday 15:30 p.m. to 17:00 p.m.
Telephone: (040) 491 49 41
Website: https://waage-hh.de/#
Email, phone, and face-to-face counseling on the subject of eating disorders.
Website: https://www.cinderella-beratung.de/angebote/counselling-in-english
German Alzheimer Society
Here you get nationwide help and advice from trained counselors for people with dementia as well as relatives and outsiders.
Availability: Mon-Thu 9:00 a.m - 6:00 p.m. and Fri 9:00 a.m. - 3:00 p.m.
Telephone: 030 259 37 95 14
German Expert Group Dementia Care
Telephone: 03221 105 69 79
E-mail: info@demenz-ded.de
iFightDepression
Information, education, and counseling site with support services on depression - both for those affected and for their relatives.
Website: https://ifightdepression.com/en/
Info telephone of the European Alliance Against Depression
A charge-free phone number for questions about the disease depression and nearby contact points.
Accessibility: Mon., Tues. and Thurs. 1:00 to 5:00 p.m. & Wed. and Fri. 8:30 a.m. to 12:30 p.m.
Telephone: +49 (0)800 33 44 533
The Federal Association of Families of People with Mental Illness (BApK)
Support services for relatives of people with depression and mental illness, including a search function for self-help groups and telephone counseling.
Accessibility SeeleFon: Mon. to Thurs. 10:00 a.m. to 12:00 p.m. & 2:00 p.m. to 8:00 p.m., and Fri. 10:00 a.m. to 12:00 p.m. & 2:00 to 6:00 p.m.
SeeleFon - self-help counseling on mental illness: +49 (0)228 7100 24 24
E-Mail: seelefon@psychiatrie.de
Website: https://www.bapk.de/en/offers.html
Waage e.V.
The specialist center for eating disorders in Hamburg offers education, information, and (online) counseling services on eating disorders for those affected and their relatives.
Accessibility: Monday 09:30 a.m. to 11:00 a.m. and 15:00 p.m. to 17:00 p.m., Thursday 15:30 p.m. to 17:00 p.m.
Telephone: (040) 491 49 41
Website: https://waage-hh.de/#
Addiction
Alcohol? Know your limit.
A website with general information about alcohol consumption - suitable for teenagers and young adults.
Website: https://www.kenn-dein-limit.info/englisch/
A website with general information about alcohol consumption - suitable for teenagers and young adults.
Website: https://www.kenn-dein-limit.info/englisch/
German Federal Center for Health Education
The BZGA offers help through various helplines from 10 a.m. to 10 p.m. Monday through Thursday and from 10 a.m. to 6 p.m. Friday through Sunday.
Website: www.bzga.de/home/bzga
Guttempler emergency telephone
Confidential, anonymous, and non-binding counseling for affected persons and relatives.
Availability: 24 hours every day
Telephone: 0180 365 24 07 (9 cents per minute from a German landline, mobile phones vary)
Website: https://guttempler.de/en/emergency-phone-addiction
The BZGA offers help through various helplines from 10 a.m. to 10 p.m. Monday through Thursday and from 10 a.m. to 6 p.m. Friday through Sunday.
Website: www.bzga.de/home/bzga
Guttempler emergency telephone
Confidential, anonymous, and non-binding counseling for affected persons and relatives.
Availability: 24 hours every day
Telephone: 0180 365 24 07 (9 cents per minute from a German landline, mobile phones vary)
Website: https://guttempler.de/en/emergency-phone-addiction
Mindzone
Information, education, and counseling site on drug (use) and drug addiction.
E-Mail: kontakt@mindzone.info (for general questions)
Website: https://mindzone.info/
Nationwide addiction and drug hotline
Telephone consultation and information from experienced professionals in drug and addiction support. People with addiction problems and their relatives, friends, or colleagues can contact the addiction and drug hotline.
Availability: 24 hours a day
Telephone: 01806 - 31 30 31 (chargeable, 0,20€ per call from landlines and cell phones)
Nationwide concern telephone of the German Red Cross
Nationwide hotline for relatives of people with addiction problems.
Accessibility: Friday to Sunday and public holidays from 8 a.m. to 10 p.m.
Telephone: 06062 607 67
Website: https://www.drk.de/en/
Narcotics Anonymous
Self-help groups for anyone who believes they have a drug problem (of any kind). Meetings are open to addicts and relatives, friends, and other interested people.
Hotline: 0800 44533 62 (free of charge)
Email: info@narcotics-anonymous.de
Website: https://narcotics-anonymous.de/en/startpage/
Information, education, and counseling site on drug (use) and drug addiction.
E-Mail: kontakt@mindzone.info (for general questions)
Website: https://mindzone.info/
Nationwide addiction and drug hotline
Telephone consultation and information from experienced professionals in drug and addiction support. People with addiction problems and their relatives, friends, or colleagues can contact the addiction and drug hotline.
Availability: 24 hours a day
Telephone: 01806 - 31 30 31 (chargeable, 0,20€ per call from landlines and cell phones)
Nationwide concern telephone of the German Red Cross
Nationwide hotline for relatives of people with addiction problems.
Accessibility: Friday to Sunday and public holidays from 8 a.m. to 10 p.m.
Telephone: 06062 607 67
Website: https://www.drk.de/en/
Narcotics Anonymous
Self-help groups for anyone who believes they have a drug problem (of any kind). Meetings are open to addicts and relatives, friends, and other interested people.
Hotline: 0800 44533 62 (free of charge)
Email: info@narcotics-anonymous.de
Website: https://narcotics-anonymous.de/en/startpage/
Notdienst Berlin e.V.
Information on different therapies, counseling, and self-help programs in the context of addiction and addiction prevention for adults, (addicted) parents as well as adolescents
Telephone: 030 19 237 (immediate help) & 030 233 240 100 (information & counseling)
E-Mail: info@notdienstberlin.de
Website: https://drogennotdienst.de/english/
Information on different therapies, counseling, and self-help programs in the context of addiction and addiction prevention for adults, (addicted) parents as well as adolescents
Telephone: 030 19 237 (immediate help) & 030 233 240 100 (information & counseling)
E-Mail: info@notdienstberlin.de
Website: https://drogennotdienst.de/english/
The Kreuzbund
Confidential and free self-help group meetings where addicts and their families are welcome. The approximately 1200 Kreuzbund self-help groups can be visited at any time. Free chat counseling is also possible via the website, both with counselors and other addicts.
Website: https://en.kreuzbund.de/en/
Confidential and free self-help group meetings where addicts and their families are welcome. The approximately 1200 Kreuzbund self-help groups can be visited at any time. Free chat counseling is also possible via the website, both with counselors and other addicts.
Website: https://en.kreuzbund.de/en/
Children & Teenager
Ninette
Informative site with an interactive comic about anorexia nervosa.
Website: https://ninette.berlin/mainsite/index-en.html
Informative site with an interactive comic about anorexia nervosa.
Website: https://ninette.berlin/mainsite/index-en.html
Pregnancy
Pregnant Women in Need
This help hotline is a free and anonymous counseling center for all questions related to pregnancy. The free phone number provides you with professional advice from qualified counselors who are open-minded and understanding.
Phone: 0800 40 40 020
Website: https://www.hilfetelefon-schwangere.de/en
This help hotline is a free and anonymous counseling center for all questions related to pregnancy. The free phone number provides you with professional advice from qualified counselors who are open-minded and understanding.
Phone: 0800 40 40 020
Website: https://www.hilfetelefon-schwangere.de/en
Grief
Facebook
There are several Facebook groups where grievers can find support and share their stories. For example, these include the group Living after child loss.
Jewish Hospital Berlin
On this website, you can find contact information for various Jewish, Protestant, Muslim, and Catholic spiritual counselors.
Website: https://www.juedisches-krankenhaus.de/ihr-aufenthalt/seelsorge.html (You can change the language in the bar at the top)
There are several Facebook groups where grievers can find support and share their stories. For example, these include the group Living after child loss.
Jewish Hospital Berlin
On this website, you can find contact information for various Jewish, Protestant, Muslim, and Catholic spiritual counselors.
Website: https://www.juedisches-krankenhaus.de/ihr-aufenthalt/seelsorge.html (You can change the language in the bar at the top)
(Cyber-) bullying
WEISSER RING e.V.
This state-supported association provides advice and assistance to those affected by crime and their families. Personal counseling and assistance can be provided both by telephone and on-site.
Availability: via telephone daily from 7 am to 10 pm
Phone: 116 006
Website: https://weisser-ring.de/english
This state-supported association provides advice and assistance to those affected by crime and their families. Personal counseling and assistance can be provided both by telephone and on-site.
Availability: via telephone daily from 7 am to 10 pm
Phone: 116 006
Website: https://weisser-ring.de/english
Helpline
The Alliance against cyberbullying operates a helpline that allows you to seek support anonymously at any time. Please note that their assistance might be limited in English.
Availability: 365 days a year, around the clock
Phone: 0721 98 19 29 10
Email: info@buendnis-gegen-cybermobbing.de
The Alliance against cyberbullying operates a helpline that allows you to seek support anonymously at any time. Please note that their assistance might be limited in English.
Availability: 365 days a year, around the clock
Phone: 0721 98 19 29 10
Email: info@buendnis-gegen-cybermobbing.de